Set up payment problems, such equally declined or incomplete transactions

If you have problems paying for Google products, you might need to gear up a problem with your payments profile.

Find the consequence you're experiencing beneath:

"Your transaction cannot exist completed"

A diverseness of different situations may trigger this message. Effort these suggestions to resolve the issue:

  • If this bulletin is followed by instructions for submitting additional data to us, delight practice so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such equally a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your accost in your Google payments center, and try the transaction again.
  • Try using a Google Play souvenir card to complete the transaction.
  • Endeavor using the all-time interface for your computing device:
    • If yous're using a desktop computer, try the transaction using the Google production'south website.
    • If you lot're using a mobile device, endeavor using the product'due south mobile app (if an app is available).
  • If you're using invitee checkout when the mistake occurred:
    • Try signing in to an existing Google account and placing the club again.
    • Try creating a new Google account if you don't already take one and visiting the Google Shop to endeavor the transaction again.

"Unable to consummate transaction: Expired card"

Check to see if your payment method is upward to engagement. If information technology isn't, update it in the Payments centre.

"Unable to complete transaction. Please use another grade of payment."

Notation: These steps too utilise if you encounter the error bulletin "Your payment didn't go through. Please try a dissimilar payment method or try again later on."

Try the following:

  1. Cheque to come across if your payment method is up to engagement. If information technology isn't, update information technology in the Payments center, then effort your buy again.
  2. Make sure you have enough money in your account for the purchase.
  3. If you're yet having issues, contact your bank to run across if there'due south a problem with your account.
  4. Attempt making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If you run into this message, information technology might be considering:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a little more than information to protect your business relationship against fraud.
  • Nosotros demand a trivial more information to comply with European union police force (European customers just).

To fix the event, try the post-obit:

  1. Get to the Payments center.
  2. Take action on any errors or requests in the payments middle.
    1. You might need to verify your identity before you tin can buy anything through your Google Account.
  3. Brand sure your proper name, address, and payment information are upward to appointment.

"Unable to process payment: Low carte balance"

You might non have plenty funds in your business relationship to make the payment. Check your business relationship balance or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. You lot must verify the card before y'all can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the bill of fare that says "Verification needed," click Verifyand thenCharge card.
  4. Inside ii days, y'all'll find a temporary accuse on your card statement forth with an 8-digit code.
  5. To complete verification, get to pay.google.com and enter the viii-digit lawmaking.

If you endeavour to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more than than ii days: Check your card statement. You should observe a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "carte du jour is ineligible"

Yous can't use this card for this purchase. Effort to make the purchase again with a different menu.

If the bill of fare you want to apply isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Larn more than about what to practise if you lot temporarily or permanently airtight your payments contour.

If you're still having trouble, contact support.

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